Refund policy

Last Updated: June 2026

At NEXOR, customer satisfaction is important to us. As a print-on-demand (POD) brand, every product is custom-made specifically for each order. Please read this policy carefully before making a purchase.

1. Print-on-Demand Policy

All NEXOR products are manufactured after an order is placed. Because our products are custom-made, refunds, returns, and exchanges are only accepted in the following situations:

Manufacturing defects
Damaged products received
Wrong product delivered
Incorrect size shipped by NEXOR

We do not offer refunds or exchanges for change of mind, buyer's remorse, or incorrect size selection by the customer.

2. Order Cancellation Policy

Orders may be cancelled within 24 hours of placement, provided production has not started.

As a print-on-demand brand, production typically begins within 24 hours of order confirmation. Once production has started, orders cannot be cancelled, modified, or refunded.

3. Exchange Policy

We prioritize product replacement or exchange whenever possible.

Eligible exchange requests must be submitted within 7 days of delivery.

If approved, we will replace the product with the correct item, size, or a similar available product, subject to stock availability.

If the replacement item is unavailable, NEXOR will provide a full refund to the original payment method.

4. Size Exchange Policy

Customers are responsible for reviewing the size chart before placing an order.

Size charts are available on every product page.

Size exchanges are only eligible when:

The size received does not match the size stated on the product tag.
NEXOR ships an incorrect size.

Ordering the wrong size does not qualify for an exchange or refund.

5. Proof Requirement

To process a refund or exchange request, customers must provide:

Clear photos and/or videos of the product
Images showing the defect, damage, or incorrect item
Order number and purchase details

Supporting evidence must be submitted within 5 days of delivery.

Claims submitted after this period may be declined following review by our support team.

Claims submitted without sufficient supporting evidence may not be eligible for processing.

6. Refund Policy

If an exchange is not possible or the customer prefers not to receive a replacement, an eligible refund may be requested.

Refunds are only available for:

Manufacturing defects
Products damaged during transit
Wrong product delivered
Verified quality issues

Approved refunds will be processed to the original payment method within 5–10 business days after approval and, in all cases, within the timelines required under applicable Indian laws.

7. Shipping Costs

For approved claims involving manufacturing defects, transit damage, or incorrect products sent by NEXOR, return shipping costs will be covered by NEXOR.

For all other approved return requests, customers may be responsible for return shipping costs.

8. Non-Eligible Cases

The following situations are not eligible for refund or exchange:

Incorrect size ordered by the customer
Change of mind after purchase
Normal wear and tear
Product damaged after use
Washed, altered, or modified products
Missing original packaging or tags, except in cases involving verified manufacturing defects, transit damage, or incorrect products delivered by NEXOR
Requests submitted after the applicable claim period